When it comes to IT services and managed care, your company is as unique as a fingerprint.

No two companies are alike in their specialized need for IT solutions.  That’s why we offer customized client services packages for our managed care clients.

Clients who choose a Care Program receive managed services that will keep your computers running:

  • Endpoint Protection and Automated Patching
  • Server monitoring and patching
  • Office 365 licensing and advanced email spam filtering
  • Domain name renewals
  • Monitoring to identify risks to your network and computers

Under this program, Helping Hand IT will monitor your system, identify risks, and offer solutions to resolve them.

Clients who choose the Complete Care Program receive all the services offered by Helping Hand.  The goal is to streamline all your IT services into one monthly simple contract where Helping Hand manages all labor, renewals, and service contracts, offering you peace of mind!

What’s best?  You, the client, get to determine what is included in Complete Care.  Every month you will receive an itemized statement from Helping Hand that identifies all the services you have chosen to be covered by the Complete Care Program.

Here are some of the services that can be included:

  • Remote support
  • In-shop support
  • Onsite support
  • Computer & Server monitoring and automated patching
  • Office product licensing
  • Email support and spam filtering
  • Domain and Web Hosting renewals
  • Cloud backups
  • Log-me-in remote services
  • SentinelOne end point virus and ransomware protection
  • Computer and Server local backups
  • Sonicwall firewall renewals
  • Server hardware support renewals
  • Software support contract renewals

Complete Care is like having an insurance policy on your technology.  We pool our services together to provide coverage when you need it.  Your monthly rate does not change no matter how many service calls you need per month.

When you become a Complete Care Client, Helping Hand will perform a full, free, onsite assessment of every computer and your network to audit your individual needs.

We will determine the base price for each computer and include all the licensing fees for the products you want included to help keep your data secure.

You only pay for what is needed by your company.

The Complete Care Program makes it simple for the client to do what they do best, while Helping Hand works behind the scenes keeping their network secure, safe and in compliance.

To find out more about Helping Hand’s managed care programs and how they will benefit your business, contact our office at (630) 940-1718 for a free assessment.  You can also reach out to us online at https://www.helpinghandpc.com/contact/.

Decrease Your IT Downtime