Our CEO - David Eshoo
Message from our Founder
From our inception, I was drawn to how business constantly evolves into new arenas, especially into exciting new arenas like AI. In today’s fast-moving world, innovation doesn’t happen without Information Technology. IT is the engine that powers progress. But when systems falter, everything can come to a standstill. That’s why we don’t just react, we anticipate. Our Journey is to stay ahead of the curve. We ‘Think Ahead,’ responding swiftly and precisely to keep our customers moving forward seamlessly. Client First is how we recognize that and honor the urgency of our customer’s IT requirements.
Long before I established Helping Hand IT Services in 1998, I developed a strong work ethic working in my father’s grocery store. The way my father communicated with clients, getting to know them and really caring about their wants and needs, left an indelible impression on me.
I went on to apply this work ethic to everything I did, like achieving Gold Eagle Scout status, and spending my early years building and racing cars. I always enjoyed working with my mind and hands, which led me to work as a toolmaker for a manufacturing company for 28 years. There I learned lessons in teamwork, leadership, and what constitutes excellence in business. People also discovered I had a knack for computer systems and soon, it became a side business for serving friends and family.
I founded Helping Hand with the love and support of my wife Lorrie, who is now retired from the business. As partners in industry just as in life, we complemented each other and as I tended the business side, she helped shape our existing, positive corporate culture with her warmth and desire to help others.
I still wake up each day, looking forward to personally visiting clients, conquering the challenges of designing new computer systems and putting down my pen when a team member needs my assistance. We help our clients with day-to-day operations and come to the rescue during those dreaded periods of downtime.
My goal has always been to help our customers sleep easily, with a peace of mind knowing their technology is safe with us. We are honored to do it all, keep you Client First!
We invite you to experience the Helping Hand difference, where people come first, and technology follows. Our Team looks forward to the opportunity to show you exactly what we mean, “Life’s Always Better with a Helping Hand.”
Respectfully,
David B. Eshoo
Jakub Kulpa
Vice President
I’ve been with Helping Hand since 2012 and have grown alongside the company as it evolved. Today, I serve as Vice President, overseeing day-to-day operations and leading our sales initiatives. My focus is on building strong client relationships, driving operational excellence, and ensuring our team consistently delivers reliable, high-quality IT solutions. I believe our greatest strength lies in our team-first mindset, which empowers us to move faster, think smarter, and stay ahead of the competition.
John Knepler
Project Coordinator
I joined Helping Hand in 2012 and have taken on a variety of roles over the years. Currently, I serve as Project Coordinator, ensuring that all incoming requests are properly routed and scheduling client appointments for installations and reviews. In addition, I am the lead low-voltage technician, responsible for planning and installing wiring for computer, phone, and camera systems. I also contribute to product development by testing new software and hardware solutions designed to help our clients save time and money, while making our team more efficient in delivering exceptional service.
Jeff McIntyre
Inshop IT Support Technician
As Lead Bench Technician, I am responsible for preparing new computers, performing break/fix repairs, setting up IT equipment, and handling virus and threat remediation. I also provide remote support and assist walk-in clients. Occasionally, I visit client sites to install and troubleshoot equipment. I joined the Helping Hand IT team in the summer of 2013 and hold a Bachelor of Science in Technical Management. I am passionate about continuous learning, training, and delivering exceptional support to our clients.
Michelle Schifferer
Director of Finance and Operations
I am an operations and business professional with over 30 years of experience in problem-solving, change management, and developing best practices. For the past 11 years, I’ve held multiple roles at Helping Hand IT Services, driving growth through adaptable leadership and a strong focus on process improvement. Known for my pragmatic approach and deep organizational insight, I excel at navigating change, streamlining operations, and creating sustainable solutions that support long-term success.
Aaron Dirck
Remote IT Support Technician
I bring over 20 years of experience in technical support and customer service, backed by a B.S. degree in Network Communications. Since joining Helping Hand in 2020, I’ve focused on building strong relationships with our customers and ensuring their needs are met. I’m proud to live in the community with my family and remain actively involved in local initiatives.
Samuel Rivera
Marketing Specialist
I bring over five years of experience in marketing, supported by a B.S. degree in Marketing. Since joining Helping Hand IT in 2023, I have focused on building strong relationships, creating effective marketing strategies, and ensuring our messaging clearly reflects the value we deliver to our clients.
Eric Swanson
Field technician
I have been part of Helping Hand IT Services since 2023 and bring over a decade of experience working with MSPs, starting in 2012. My expertise includes providing both onsite and remote support for a wide range of technologies, from servers and computers to printers and access points. I enjoy the challenge of staying current with the latest advancements in technology and delivering reliable solutions to meet client needs.
Aaron Moore
Remote IT Support Technician
I joined Helping Hand in late 2025 as the newest member of the team and am excited to grow my expertise in the IT field as a technician. I earned my bachelor’s degree in Management Information Systems from Iowa State University in May 2025. My background in database management and customer service has equipped me with strong problem-solving skills and a commitment to delivering exceptional support to our clients.
Now Hiring: Remote Tech
We’re looking for a sharp, reliable Remote Tech Specialist to join our team.
If you love solving problems, supporting customers, and working with modern tools, you’ll fit right in. Experience with our tech stack is a plus, but a great attitude, people skill and strong troubleshooting skills matter most. If you’re ready to grow with a team that values skill, curiosity, and great service, we’d love to hear from you.
